Returns & Exchanges

At Jot, we want you to love your ultra-concentrated coffee experience; if you are not completely satisfied with your first order, please reach out to us within 30 days for a full refund or exchange.

Return Process

• 1.
  Contact Our Team

  Email our support specialists at hello@jot.co with your order number and the reason for your request to begin the process.

• 2.
  Provide Feedback

  Since Jot is a perishable food product, we do not require physical returns, but we value your feedback to help improve our brewing process.

• 3.
  Processing Your Request

  Once your request is submitted, our team will review the details and authorize your refund or store credit within 2-3 business days.

• 4.
  Receive Your Refund

  Approved refunds are automatically applied to your original payment method, typically appearing on your statement within 5-10 business days.